Membership FAQs
What types of membership plans do you offer and how much do they cost?
Membership costs vary depending on the services and amenities you are interested in adding to your membership. Lifestyle Family Fitness’ Build Your Own Membership program means you’ll pay only for the services you want, and not the ones you don’t. In addition to weights and cardio, LFF offers the following amenities:
What is the Basic Membership plan?
The Basic Membership is a lower cost option that allows the use of cardio and weights only. All other club amenities are not included. A Basic Membership plan requires an Enhancement Fee of $25.00 which will be assessed six months after the date of agreement and annually thereafter. The Basic Membership plan is available at select locations only and monthly dues vary by club.
How do I join?
Please visit our How to Join page for detailed information.
How can I find a club near me?
Simply enter your zip code into our club locator and you’ll be provided with a list of the five clubs nearest you.
How do I contact Lifestyle Family Fitness Customer Support?
If you have a comment or request related to club facilities, personal training or group fitness, we encourage you to discuss this with the manager at your local club.
If you have a request related to your membership, please contact member services at 1-866-873-9928.
- Monday through Thursday - 8:00 A.M. to 8:00 P.M.
- Friday - 8:00 A.M. to 5:00 P.M.
Can I use all LFF facilities with my membership?
Yes, if you have “All Club Access” as part of your membership plan. To add “All Club Access” to your membership plan, please see a membership consultant at your club, or call member services at 1-866-873-9928.
Can I add family members to my LFF membership?
Yes, you can add your spouse and/or children in your household to your membership. We offer family plans with discounts for family add-ons. To add a family member to your membership, see a membership consultant at your club, or call member services at 1-866-873-9928.
How can I add amenities to my membership?
To make changes to your membership, see a membership consultant at your club, or contact member services at 1-866-873-9928.
Do you offer babysitting services for children?
Our Kids' Club is a safe place for children ages 3 months to 11 years. It’s a safe and supervised environment where your young ones can play while you exercise. Kids’ Club is available with some membership plans and can be added as an upgrade to other membership plans. To add Kids’ Club to your membership, see a membership consultant at your club, or call member services at 1-866-873-9928.
Can I change my “Home Club”?
Yes, call member services at 1-866-873-9928 and a LFF team member will assist you in making this change. Or you can do this using your secure online member account at https://my.lff.com/.
What are my payment options?
Membership payments are made via Electronic Funds Transfer (EFT), which can be set up through a major credit card, bank account or debit card.
Can I prepay my membership dues?
Yes, you can prepay dues. For more information, call member services at 1-866-873-9928.
How do I update my billing information?
A membership consultant at your club can assist you in updating your billing information. You can also call member services at 1-866-873-9928 and a LFF team member will assist you in making this change. Or you can do this using your secure online member account at https://my.lff.com/.
What is the 30-day Comfort Guarantee?
You may request cancellation and full refund, for any reason, during the final week of your first month, provided that you have visited any Lifestyle Family Fitness location at least once per week for the first 4 weeks of your membership, excluding the day of enrollment. Cancellation requests must be made in writing either at the club or via mail (certified recommended) to the Lifestyle Family Fitness Support Center, 140 Fountain Pkwy, Ste 410, St. Petersburg, FL 33716. The 30-day Comfort Guarantee is only available for first-time members.
What is an Enhancement Fee?
If you have a Basic Membership plan a $25.00 facilities and maintenance assessment is billed within 6 months of enrollment and annually thereafter.
How do I put my membership on hold or freeze my membership?
You can do this at your club or by calling member services at 1-866-873-9928.
How do I cancel my membership?
Per your Membership Agreement, all standard cancellations require at least 60 days advance written notice of termination. All requests must be made in writing via mail (certified recommended) to the club of enrollment or via mail (certified recommended) to the Lifestyle Family Fitness Support Center, 140 Fountain Pkwy, Ste 410, St. Petersburg, FL 33716.
What can I expect to happen after I submit a cancellation notice?
Once your cancellation notice has been processed, you will be responsible for one additional monthly payment and your prepaid last month’s dues will be applied to your final month of billing.
Your access to the facility will remain active until the conclusion of the final billing cycle. For questions, please call member services at 1-866-873-9928 and a LFF team member will assist you.
Am I allowed to bring a guest with me when I work out?
Yes, there is a daily guest fee of $12.00 or a weekly fee of $36.00. Some restrictions do apply for guests, so please see your local club for details.
How do I obtain a Guest Pass?
Check our website for a printable Guest Pass or inquire with a membership consultant at your club. Please note that some restrictions do apply.
I lost my keytag, what do I do?
See the front desk at your club to receive a replacement keytag. A fee will apply.
I need a payment history to submit to my work to get reimbursed. How can I get this?
To obtain a payment history, please call member services at 1-866-873-9928.
Can someone teach me how to use the equipment?
After you enroll, your QuickStart trainer will assist you with training and equipment questions. However if you have questions at any time, please see an LFF team member.
What do I need to bring to the club to work out?
- Wear comfortable workout clothes and athletic shoes
- Bring a towel and water bottle
- Be ready for a fun, challenging, motivating experience